Understanding Shoppenele's Return Policy

At Shoppenele, customer satisfaction is our top priority. We understand that sometimes things just don't work out as expected. Whether it's a sizing issue or you've simply changed your mind, our return policy is designed to make the process as smooth and hassle-free as possible.

Eligibility for Returns

To qualify for a return, an item must be in its original condition. This means:

• The item must be unworn and unused.
• All original tags and packaging must be intact.
• The product must be returned within 30 days of the purchase date.

Items that do not meet these criteria may not be eligible for a refund or exchange.

Steps to Initiate a Return

If you wish to return an item, please follow these steps:

1. Contact our customer service team at Shoppenel01@gmail.com to obtain a Return Authorization Number (RAN).
2. Pack the item securely in its original packaging, if possible.
3. Include a copy of the original receipt or order confirmation email.
4. Write the RAN clearly on the outside of the package.
5. Ship the package to the return address provided by our customer service team.

We recommend using a trackable shipping service to ensure your return is received safely.

Processing Your Return

Once we receive your returned item, our team will inspect it to ensure it meets the return criteria. You will be notified via email once your return has been processed. If approved, a refund will be issued to your original payment method within 10 business days.

Please note that shipping costs are non-refundable, and you will be responsible for covering the cost of return shipping unless the return is due to a defect or error on our part.

Exchanges

If you wish to exchange an item for a different size or color, please contact us at Shoppenel01@gmail.com. We will do our best to accommodate your request based on availability.

Non-Returnable Items

Some items are not eligible for return or exchange, including:

• Gift cards
• Personalized items
• Intimate apparel
• Clearance items

Contact Us

If you have any questions or need further assistance, please feel free to reach out to our customer service team at Shoppenel01@gmail.com. We are here to help!

Thank you for choosing Shoppenele. We look forward to serving you again soon!